Billing and Payments
I’m a Trainer how do I get paid?
How do I change my credit card information?
How do I contact my trainer?
How soon can I book?
How do I cancel a booking?
How do I reschedule a booking?
How do I edit a booking?
Deals and Coupons
Can I apply a coupon to an existing booking?
Why are some coupons for first-time customers only?
How do I redeem a coupon?
What does share my PT mean?
What if your goal isn’t an option from out list?
What does Feel Good mean?
What does Get Fit mean?
What does Rehab mean?
Where can I see my upcoming and past bookings?
How do I reset my password?
How do I log in?
Can I train in the park?
My flat or house is small can I still be trained at home?
What happens when I select a goal?
When should I arrive? When should my trainer arrive?
Do Personal Trainers supply their own equipment? What if I want to use my own supplies?
What are your hours of operation?
How does your money back guarantee work?
What is your Cancellation and Rescheduling Policy?
Trust and Safety
Can I feel safe submitting payment through the PTFindr website and app?
Are PTFindr Personal Trainers insured?
How do I know I can trust my Personal Trainer?
How do I file a complaint?
What should I do if my Personal Trainer is late?
What should I do if my Personal Trainer doesn’t show up?
How can I contact PTFindr?